Zappos and Tony Hsieh by Rob Smith

Reading time: 1 – 2 minutes

I’ve been reading a lot about Zappos and their CEO Tony Hsieh recently and most recently, in Inc magazine (a greate publication by the way). I’m really interested in him and them mainly due to them being a pureplay online retailer without stores and those overheads, and also due to their exponential growth.

There are some fantastic lessons to be learnt from Zappos and it’s all centered around creativity.

Some snippets I love:

  1. Zappos seems a bit like a religion and Tony says that Business can learn a lot from Religion – I agree
  2. At the end of their training, new Zappos employees are offered $2000 to quit – creative way to prove loyalty
  3. Tony’s purpose now is to find out the secret to happiness – talk about a lofty aim! I love his boundlessness

I’ll keep watching them however in the mean time, I’m going to look at how we can take inspiration from what they are doing into Blueleaf and how we operate.

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