Comments on: Rant: Webfusion’s awful customer service http://rob-smith.info/2009/11/rant-webfusions-awful-customer-service/ Fri, 28 May 2010 17:01:24 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: adminhttp://rob-smith.info/2009/11/rant-webfusions-awful-customer-service/comment-page-1/#comment-288 admin Sun, 29 Nov 2009 22:50:23 +0000 http://rob-smith.info/?p=178#comment-288 True - at least they are responsive :) But they are providing a business service, don't normally expect such nonsense like you do with consumer services True – at least they are responsive :) But they are providing a business service, don’t normally expect such nonsense like you do with consumer services

]]> By: Adam Arnoldhttp://rob-smith.info/2009/11/rant-webfusions-awful-customer-service/comment-page-1/#comment-283 Adam Arnold Sat, 21 Nov 2009 18:28:54 +0000 http://rob-smith.info/?p=178#comment-283 Hi Rob,This sounds like excellent customer service.Two clear wins here:- you managed to speak to someone with the ability to carry out the request; and - they (presumably) cancelled the right account.As a possible third win, I see no mention of call centres in Bangalore.If only I had been able to get the same level of service from Virgin Media over the past 6 months.......:0) Hi Rob,

This sounds like excellent customer service.

Two clear wins here:

- you managed to speak to someone with the ability to carry out the request; and
- they (presumably) cancelled the right account.

As a possible third win, I see no mention of call centres in Bangalore.

If only I had been able to get the same level of service from Virgin Media over the past 6 months…….

:0)

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